Returns & Exchanges
When placing an order with Altair Loungewear, we charge $7.99 shipping and proudly offer free shipping for orders over $100.
BEFORE YOUR RETURN...
Please read ALL of the return criteria listed below before initiating a return or exchange.
If ANY of the criteria are not met, no refund will be issued/exchange will not be processed. The item will not be returned to the customer.
Items must be in ORIGINAL CONDITION, which means:
- Tags are still attached and are not damaged.
- It is free of any deodorant or makeup marks.
- It has NOT been worn (without undergarments or for an extended period of time), washed, snagged, stained, dyed, altered, or damaged in any way.
Items marked as "Final Sale" or part of Warehouse Sales cannot be returned or exchanged.
Returns must be initiated and postmarked within 30 DAYS of the order being shipped. If it has been longer than 30 days, your return will NOT be accepted.
The following information applies only to U.S. orders. If you will be returning or exchanging from a different country, please follow this link.
Returning for Store Credit
We strive to make returns easy! When returning for store credit, you will be provided with a free pre-paid return label.
Orders placed with store credit or a gift card cannot be refunded to any other payment method. They can only be refunded back to the gift card.
Returning for a Refund
When returning for a refund, a shipping label will be generated and a flat rate of $7.99 will be deducted from your refund to cover the cost of return shipping. We do not charge any additional return or restock fees. Returns will be processed within 5-7 days of receipt. Refunds are issued to the original form of payment and usually take 3-5 business days to show on your account.
Original shipping costs are non refundable.
RETURNS FROM MULTIPLE ORDERS
If you are returning items from two or more separate orders you must initiate a return for each individual order and send them back separately otherwise we won't have a record of all the returns. A refund will not be issued for returns that are not sent back with their own shipping label.
EXCHANGES
We want you to have loungewear that you love, so we happily offer free exchanges on all U.S. orders! Loungewear pieces can be exchanged for the same item in a different size.
Exchanges must be initiated and postmarked within 30 DAYS of your order being shipped. If it has been longer than 30 days, your exchange will NOT be accepted.
Keep in mind that only the first exchange is free. The customer is responsible for shipping expenses on any additional exchanges.
If you would like to exchange for a different priced item, please return for store credit and you will be issued a gift card to place a new order. When you order again with the gift card, please email us and we will provide you with a promo code for free shipping on your new order!
If you choose to return for store credit to purchase a different priced item, be aware that the order placed with the store credit/gift card cannot be refunded to any other payment method—it can only be refunded back to the gift card.
Items marked as "Final Sale" are not eligible for exchange.
DEFECTIVE ITEMS
If you receive a defective item please do not initiate a return or exchange. Email us at hello@altairthelabel.com with pictures and we will send you a replacement.